Due to the high volume of orders we are receiving, your shipment may take longer than usual. Rest assured, we are working hard to get everything out ASAP. We know it may be frustrating to wait longer than expected for your order, but the one thing we don’t want to do is sacrifice the quality of our products. Thank you for understanding. See the shipping times below.
AVERAGE PROCESSING TIMES
After you place your order, it can take a little time for us to process, usually 3-7 days for most orders to ship out.
The time depends on the supplier, the product, the stock availability or your location. There may be some delay during holidays. Otherwise you can expect the following ship times:
AVERAGE SHIPPING TIMES
Due to the Covid-19, all shipments are delayed by a few weeks. Sometimes your tracking number doesn't update, please check after 6 weeks with your local post office. Your package might have arrived and waiting to clear at the customs.
US orders and International Orders will be shipped depending on the location of the fulfillment center via our preferred fastest shipping method .
- USA/CA/UK/AU: 2-4 Weeks unless otherwise posted on the details page of the product.
- Worldwide: 3-5 Weeks unless otherwise posted on the details page of the product.
- Custom Duties, Tax and charges are not included in our base price. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.
- There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
Please allow up to a maximum of 7 weeks for the items to arrive. If you order hasn't arrived in the estimated shipping times, please contact our support team here: Contact Us for a refund/solution.
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as we work hard to find quality product yet affordable to pass on the savings to you.
When you receive your tracking number, if you need help tracking your order you can go here.
Note: Delivery times are estimates only. Delays may occur during peak periods, and due to factors outside the carriers’ control.
I HAVE ENTERED AN INCORRECT ADDRESS
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at email@example.com. If the address is wrong, we can correct this within 24 hours.
MY ITEM ARRIVED DAMAGED
Every item is shipped with extra padding. If you item arrived damaged, please contact us here with:
- Your order number
- Email you used to place the order
- A picture of the damaged product.
INTERNATIONAL SHIPPING AND HANDLING REMINDERSTo ensure a fast delivery, please check that delivery address is correct and the payment has been processed or successful. Loffr will not be held liable for any shipments sent to the incorrect address provided by the customer. We only deliver to the address indicated in your Loffr Online Order.
There will be an unlikely event where shipping will be delayed due to strict customs and post office clearance that would need your signature to release the item. Shipping is tracked for the safety of your products, the tracking number will be provided once the shipment has been made and it could be tracked through a website. THE BUYER IS RESPONSIBLE for all taxes, duties, tariffs and customs laws in Buyer’s country.
INTERNATIONAL SHIPPING REMINDERS:
1) We cannot be responsible for any tariffs, CUSTOM RESTRICTIONS or other regulations that apply in Buyer’s country. We encourage you to speak with your customs office if you have any questions.
2) If for any reason the package is seized by Customs Officials, we will not issue a refund unless all products are returned to us in good condition. If the package is returned to us by Customs Officials, the customer is still responsible for any shipping charges. Only the amount paid for the products will be refunded.
3.) The customer is responsible for any duties or taxes that may apply. It is also the customer’s responsibility to negotiate for the release of their package in the event that it is held up by customs. We can provide necessary paper works/certification, if available, to help with the negotiation.
4) It is customers’ responsibility to track their orders through your countries respective Postal Service Customs or Website provided, if available. You can email us if you are having problems tracking your orders or if there are any delays.
5) Return To Sender (RTS) items due to the following reasons will be shipped again provided that you pay another shipping fee.
– Address not existing.
– Person unknown at the address.
– Address vacant.
– Any other reason for which the customer is solely liable.
We would be happy to assist you with your question. Please feel free to contact us and we will do our best to reply within 24 hours :)