Exchanges & Refund Policy

We strive to make our customers 100% satisfied with the product they’ve purchased from us. If you are experiencing any shipping or products issues, and you’re feeling frustrated, then please send us an email and our team will assist you right away.

RETURN POLICY

Our policy lasts 14 days for damaged items. If you have receive a wrong or faulty product, or if the item is not as described, please contact us with a photo or video explaining the issue and whether you want a refund or replacement. If more than 14 days have passed since you have received your package, we cannot resend a new item to you.

Please double check your quantity ordered and sizes, also the shipping address. We are not responsible and won’t be able to refund you if you entered a wrong shipping address, ordered the wrong quantity and sizes.

If you have changed your mind after ordering, please contact us as soon as possible so that we might be able to cancel the shipment. However it is not a guarantee that we'll be able to cancel your order or if the package is already sent, we do not accept returns and cannot refund your order.

Please contact us within 14 days from receiving the item if it's broken, wrong color, wrong product or within 30 days if you are otherwise unhappy. Items that are used are not refundable.

Contact us here: Contact Us 
Send an email to loffr.com@gmail.com

Returns / Exchange / Refund Policy

• We have a 14 days free replacement for ONLY faulty or wrong products.
• If the item is flawed or broken, we would be happy to replace the item for you.
• NO refunds on wrong shipping address
• NO refunds on wrong quantity ordered
• NO refunds on sale items

If you wish to exchange an item that's flawed or broken please click here to Contact Us.

To complete your exchange, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

If you are unhappy with the items, please return the items back to us within 30 days of receiving it and you will need to pay the return shipping. Once we receive the items, we will check the condition of the items. Once we approve your return, we will give you the full refund minus the shipping cost back to your original payment.

Returns

No returns and no refunds on sale items. We can only exchange if we sent you the wrong items or the items were damaged.

If we sent you the wrong items, you can return to us and we will send you a replacement.

To give our customers the best possible experience in case of possible returns/ refunds, we handle all the returns/refunds manually.

If the item is flawed or broken, and you choose to exchange it, we will provide you with the return address. And for all exchanges, we need to be notified within 14 days of delivery. You will be responsible for the shipping cost of the return. As soon as we receive the item we will either issue an exchange the product for another one.

Your item must be unused and in the same condition that you received it. It must also be in the original packaging. We also recommend using a tracking service when returning an item.

Our policy lasts 14 days. If 14 days have gone by since you received your goods, unfortunately, we cannot resend a new item to you.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items: 
Gift cards
Downloadable software products
Some health and personal care items
Free Gifts

 

To complete your return, we require a receipt or proof of purchase.

In the event that you wish to have a refund due to damaged items/goods, please provide the following information to be eligible:

1) Proof of Purchase
2) Photo(s) of Damaged Goods/Item(s)

If one or none is provided, you’re not eligible for the refund of damaged goods.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

 

Refunds (if applicable)

NO Refunds on wrong quantity ordered.
NO Refunds on wrong shipping address

We can only offer exchange.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Only the sale price of the product will be refunded back to your original source of card. Shipping and handling will not be refunded.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us with your order number and email address on our Contact Us page here.

Replacement

We only replace items if they are defective or damaged.
Please provide the following information to be eligible for a guaranteed replacement:
A) Order Number
B) Photo(s) of Damaged Goods/Item(s)

In the event that one or none of the information is produced, you’re not eligible for any replacements.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us with your order number and email address on our Contact Us page here.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Shipping

To return your product, click here to  Contact Us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We are not responsible and won’t be able to refund you if you entered a wrong shipping address. 

Other questions

We would be happy to assist you with your question. Please feel free to contact us and we will do our best to reply within 24 hours :)